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Workforce Training Solutions (WTS)

Contact

Mary Anne Pascone
Director
mpascone@crec.org
(860) 509-3645

About Workforce Training Solutions (WTS)

CREC is committed to providing our clients access to the best possible knowledge, skills, and practices to achieve their goals. CREC's Workforce Training Solutions team offers high-quality, cost-effective professional development and services customized to meet the unique needs of each client.

We understand the challenge of balancing limited resources with the need to offer continuous professional growth and development for your workforce. CREC's Workforce Training Solutions team has the resources to meet your company's needs. We will work with you to develop and deliver customized, cost-effective skill development and enhancement training within the convenience of your business site.

CREC's Workforce Training Solutions workshops incorporate a blended learning approach, which include presentations, discussions, and role playing. Employees learn new skills through on-site training with colleagues who face similar challenges. Facilitated by CREC's experienced trainers, your employees will leave prepared to integrate new knowledge, skills, and ideas into their daily work.

Our experienced staff can tailor programs to meet a variety of workplace and industrial needs. Click on a training module to learn more, or show all.

Leadership Development Academy

The CREC Leadership Development Academy provides state of the art practices and skills to develop emerging leaders. It is a competency-based learning experience for professionals who wish to become 21st century leaders. Today's employees who want to grow into tomorrow's leaders will benefit from this experiential, rigorous program. CREC's Leadership Academy participants will learn to apply current leadership practices that will lead to successful individual and organizational transformation.

Skills Development and Enhancement

English as a Second Language: Instruction emphasizes the development of listening, speaking, reading and writing skills necessary for the workplace.
Workplace Mathematics: Instruction customized to emphasize the skills needed to successfully perform daily tasks in a variety of occupational settings.
Grammar and Writing: Instruction emphasizes techniques that apply to various forms of written communication, including e-mails, proposals, letters, and reports.
Customized Industry Application Skills
Technology Integration
Meeting Facilitation (featuring certified meeting facilitators)

The Effective Supervisor

This highly interactive set of customized workshops will provide the opportunity to develop, practice, and implement the skills necessary to effectively manage staff. This module is specifically designed for new and developing supervisors, or experienced supervisors who are interested in refreshing their skill set.

Public Speaking

Great leaders are not born with the ability to persuade or inspire. Instead, what makes them great is the depth of their desire to study and learn the skills that set great speakers apart. Speaking well is a skill that can be learned by anyone who wants to succeed. This workshop will offer techniques to help participants develop skills for more effective communication in the workplace.

Personal Style and Effective Collaboration

How you work and communicate is influenced to a large degree by your personal style. Working collaboratively requires awareness of your own working style and the working styles of others. This session will assist in building self-awareness and will help you adapt your style for better communication and collaboration.

Stress Management

Stress is an inevitable part of life. This workshop introduces participants to insights that will help them recognize their stress triggers, and learn techniques designed to enable them to cope with everyday stress.

Telephone Etiquette

Satisfied customers are loyal customers. Loyal customers are repeat purchasers and brand advocates. One way to ensure customer satisfaction is to employ confident, knowledgeable employees who respond professionally to telephone inquiries. This workshop helps employees provide appropriate responses to customers' questions, teaches follow-up skills, and helps participants develop the confidence to solve routine problems.

Time Management

Time management, like the management of other resources, benefits from planning and analysis. This workshop will help your workforce improve effectiveness and efficiency through improved time management. Participants will learn how to overcome common time wasters, set priorities, and use time wisely by creating a plan for improvement.

Sexual Harassment Prevention Training

This workshop teaches employees to effectively handle sexual harassment issues and complaints. The training addresses the prevention of unacceptable behavior in the workplace, includes an overview of sexual harassment and legal definitions, and explains how to maintain a positive work environment.

Anger Management

Some degree of conflict occurs in virtually every workplace. The keys to managing workplace anger are organization and planning to prevent unnecessary conflicts, taking full responsibility for actions, and working through disagreements to reach common ground. This workshop will assist participants in recognizing the signs of anger and will offer guidelines for anger management in the workplace.

Building a Foundation of Trust

Employees who trust the management of their organization give back more than 100 percent in value to their stakeholders. Maintaining a quality relationship between management and employees involves credibility, respect, and fairness. This workshop focuses on the role trust plays in team and organizational success and how to encourage the behaviors that effectively build mutual trust in the workplace.

Bridging the Generation Gap

Each generation brings its own set of beliefs, values, culture, perspectives, and skills to the workplace. These differences impact employees and the productivity of businesses. Attracting and retaining the best and brightest of all four generations ensures that companies remain competitive. This workshop will provide an overview of the four generations in today's workplace, will teach how generational differences impact motivation and work culture, and will help you create a workplace that effectively incorporates all four generations.

Building Self-Esteem

Self-esteem is the value we place on ourselves and the feelings that we have toward ourselves. Self-esteem is a personal trait that can be improved by any person willing to commit to the task of positive personal development. In this session, participants will learn strategies to develop self-esteem and understand how self-esteem affects one's attitudes and actions.

Business Writing

Business writing is different from creating poetry or writing a novel; it must issue a "call to action." Regardless of what types of documents you routinely produce in your job, you can increase your writing power and become a more effective communicator. Participants will learn how to sharpen their writing skills and produce documents that get results.

Computer Software Application Training

Understanding current technology is essential in today's evolving work environment. These customized sessions will familiarize you with specific functions of the Microsoft Office Suite applications and will help you to incorporate these skills into your workplace needs. Communication Skills As Robert Kent, former dean of Harvard Business School said, "in business, communication is everything." The purpose of communication is to get your message across to others clearly. This workshop will focus on understanding the ways we communicate and the components of effective communication.

Communication Skills

As Robert Kent, former dean of Harvard Business School said, “in business, communication is everything.” The purpose of communication is to get your message across to others clearly. This workshop will focus on understanding the ways we communicate and the components of effective communication

Conflict Resolution

Effective conflict resolution in the workplace can be the difference between an organization achieving or falling short of its goals. This workshop will help participants understand how to better manage attitudes, analyze conflict situations to determine the best approach to achieve the desired outcomes, and develop conflict resolution strategies that foster teamwork

Customer Service

Your customers are your company's most valuable asset. Statistics show that it costs more to gain new customers than to retain existing ones, so treating your customers well is essential to maintaining and growing your business. This workshop will teach participants practical skills for effectively addressing the needs of the internal and external clients.

Dealing with Change

Change is a reality in today's workplace. When implemented effectively, efficiently, and with support, change has positive results. This workshop is designed to help employees understand the dynamic change process. This session is ideal for individuals or organizational teams who are faced with on-going or impending change.

Effective Teamwork

In order to create a productive team, you must be able to identify the characteristics of effective teamwork. These include: commitment to a project, participation in problem solving, sincere and honest communication, the empowerment to implement solutions, and the ability to appreciate everyone's input. This workshop will teach participants the skills necessary to lead a team to success.

Email Etiquette

Email has changed the way we communicate. Unfortunately, the speed of the medium can sometimes result in some unpredictable and undesirable results. This workshop will teach participants how to use e-mail effectively in the workplace and how to avoid common pitfalls when sending an email.

Emotional Intelligence

Experts now recognize that intellectual knowledge and technical skills are insufficient for success at work or in life. Emotional intelligence skills have become a crucial determinant of success in the workplace. This workshop will discuss elements of emotional intelligence and ways to become ore emotionally intelligent.

Embracing Diversity in the Workplace

Diversity is defined as those human qualities that are different from our own and outside the groups to which we belong, yet present in other individuals and groups. A diverse workplace provides tremendous benefits for employee morale, outside-the-box thinking, teamwork, and an atmosphere of mutual consideration and respect. Participants taking this workshop will learn to embrace and capitalize on workplace diversity.

Giving and Receiving Constructive Feedback

Constructive feedback is important to the growth and success of individuals and teams. Feedback provides an opportunity to understand the perceptions of others and to use that knowledge as a tool for achieving positive results. This workshop will help participants develop the skills needed to give and receive constructive feedback and to understand various communication styles.

How to be an Effective Team Player

Teamwork has a dramatic effect on organizational performance. With so many different personalities and communication styles, employees need to know how to be an effective team player. In this workshop, participants will learn the qualities of an effective team player and will explore the challenges to effective teamwork.

Listening Skills

Hearing is defined as your ears perceiving sound, while listening is actually understanding the speaker's point of view. This workshop will stress the elements of active listening, including paying attention, avoiding distractions, asking questions, summarizing key messages, and giving and receiving feedback.

Meeting Minutes

The completion and dissemination of meeting minutes are almost as important as the meeting itself. Minutes are evidence of the actions that attendees agreed to take in order to move forward. This workshop will help attendees hone listening skills, learn best practices for taking minutes, and listen while simultaneously summarizing.

Organizing for Success

The key to getting organized is to analyze when and how you approach tasks in the workplace. This workshop will provide tips, tools, ideas, and strategies that result in immediate, measurable improvement to your productivity. Attendees will learn strategies to improve the quality of their work, increase the amount of work they are able to produce, and reduce the stress caused by disorganization.

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